Shipping policy

At Wee Bears 🧸

Order Processing

Orders are usually processed within 1–3 working days.

Orders placed on weekends or UK public holidays will be processed on the next working day.

Please note that personalised, made-to-order or pre-order products may take longer to dispatch. Any additional processing time will be stated on the individual product page.

UK Delivery

We deliver throughout the UK.

Available delivery options and costs will be shown at checkout before you complete your purchase.

Estimated UK delivery time: 5-15 working days after dispatch.

Worldwide Delivery

We ship internationally to destinations around the world.

International delivery times and shipping costs vary depending on the destination and will be calculated at checkout.

Please note that international deliveries may take longer than estimated due to customs processing or circumstances outside our control.

Customs & Import Charges

For international orders, your country may charge customs duties, taxes or other import fees.

Any customs duties, taxes or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

We recommend checking your country’s import regulations before placing an international order.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to update after dispatch.

Damaged or Missing Orders

We take great care when packing your order. If your parcel arrives damaged, please contact us as soon as possible with photographs of the packaging and the item.

If your order appears to be missing or has not arrived within the expected delivery timeframe, please contact us and we will investigate this with the delivery provider.

Incorrect Delivery Address

Please check your delivery details carefully before completing your order.

If you provide an incorrect or incomplete address, this may result in delays or additional delivery charges.

Contact Us

If you have any questions about shipping or your order, please contact us:

Wee Bears
Email: daniellecooper90@icloud.com

We’re always happy to help. 🧸